Privacy Policy


iWash Rugs
Last updated: September 2026


1. About this policy
iWash Rugs (ABN 75597509714) ("iWash Rugs", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, request a quote, respond to our advertising or use our rug cleaning services.  We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.


2. What personal information we collect
The personal information we collect depends on how you interact with us, and may include:

  • your name, phone number and email address
  • your postcode, suburb and street address
  • details about your rugs, including quantity, size, type, condition, damage and photos you send us
  • booking, pickup, delivery and payment details
  • any other information you choose to provide when you contact us
  • technical information such as your IP address, browser type, device information and how you use our website


We do not store your full credit or debit card details. Card payments are processed securely by our payment providers.


3. How we collect your information
We collect personal information when you:

  • complete an enquiry or quote form on our website
  • complete a lead form on Facebook or Instagram
  • call, text, email or message us, including through social media
  • book or pay for our services
  • visit our website, through cookies and similar technologies


Where possible, we collect information directly from you. If you provide us with information about another person, please make sure they are happy for you to do so.


4. How we use your information
We use your personal information to:

  • respond to your enquiry and prepare your quote
  • arrange and carry out rug cleaning, pickup and delivery
  • contact you about your booking, quote or service
  • process payments and keep business records
  • improve our services, website and advertising
  • send you offers and updates about our services, where you have not opted out
  • meet our legal obligations


5. Marketing
We may contact you by email, phone or SMS about our services and offers. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to our text messages, or contacting us directly.


6. Cookies and advertising
Our website uses cookies and similar technologies, including tools provided by Google and Meta (Facebook and Instagram), to understand how visitors use our site and to show relevant advertising. These tools may collect information such as your IP address, device details and the pages you visit.
You can adjust your browser settings to block or delete cookies, and you can manage your advertising preferences through your Google and Meta account settings. Blocking cookies may affect how our website works.


7. Who we share your information with
We do not sell your personal information. We may share it with:

  • staff and contractors who help deliver our services
  • service providers that support our business, such as booking, email, SMS, payment, website hosting and accounting platforms
  • advertising and analytics providers, including Google and Meta
  • government bodies or others where required or authorised by law


Some of these providers may store information on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.


8. How we store and protect your information
We store personal information securely in electronic systems and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it to do their job. When we no longer need your information, we take reasonable steps to destroy or de-identify it.


9. Accessing and correcting your information
You can ask to access, correct or delete the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. In limited circumstances, we may refuse access where permitted by law, and we will explain why.


10. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.


11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.


12. Contact us


iWash Rugs
Email: info@iwashrugs.com.au
Phone: 1300 089 089
Address: 12 Marita Drive, Maiden Gully